Old Mattress Exchange, Product Replacement and Warranty: A Clear Customer Guide
Updated: 5 hours ago
Customers often use the word “replacement” for different services. Trading in an old mattress, requesting replacement of a recent purchase and making a warranty enquiry each involve different conditions. This guide explains what to confirm with MattressOnline.pk.
Can I exchange an old mattress from another brand?
Selected MoltyFoam exchange offers may accept an old mattress from any brand toward a special discount on a new mattress. Confirm whether an offer is currently active and whether your chosen new mattress qualifies. Share the old mattress's size and other details requested by our team before arranging collection.
How much exchange discount will I receive?
The exchange valuation and offer terms must be confirmed before ordering. Ask for the final new-mattress price, the agreed exchange benefit and any delivery or collection charges. An old promotional article is not a guarantee that the same discount remains available today.
What is the seven-day replacement service?
Our published FAQ states that a seven-day replacement service is available, with a PKR 2,000 pickup and delivery charge within Islamabad and Rawalpindi. Contact our team promptly to confirm the applicable product conditions and eligibility. This service should not be treated as an unconditional refund or assumed to cover every product.
Does the pickup charge apply to ordinary delivery?
The PKR 2,000 amount stated in the FAQ relates to pickup and delivery for the replacement service within Islamabad and Rawalpindi. Confirm ordinary home-delivery eligibility and charges separately for your order.
What warranty comes with a mattress?
Warranty coverage varies by product and model. Before purchase, ask about the warranty period, covered issues, exclusions and claim process. Keep your invoice and any product warranty information. Do not apply the warranty advertised for a premium model to other products without checking.
How do I request replacement or warranty assistance?
Call or WhatsApp 0314-3454545, or email info@masterhome.com.pk. Provide your invoice or order reference, model, size, purchase or delivery date and a description of the issue. Send photographs if our team requests them. The applicable conditions and next steps can then be explained.
What should I check for a custom-size order?
Confirm measurements carefully before production, and ask about the custom order's advance-payment, cancellation and replacement terms. The conditions for a made-to-order product should be clarified before you approve it.
Where can I find current information?
Use the current FAQ and product information, and confirm the terms with our team before placing an order. This article summarizes the website's published guidance as reviewed on 6 October 2026; the terms confirmed for your order remain essential.
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