Frequently Asked Questions
How do I choose the right mattress?
Choose according to your preferred firmness, sleeping position, body support needs, mattress size and budget. Our team can help you compare suitable options before ordering.
Are the mattresses authentic?
Yes. MattressOnline.pk supplies authentic Master MoltyFoam, Master Celeste and other listed products. Warranty coverage varies by product, so keep your invoice and check the warranty details on the product page or with our team.
Do you offer regular and customized mattress sizes?
Yes. All regular sizes and customized sizes are available. Please confirm the required length, width, thickness, price and production time before placing a customized order.
Can I order online?
Yes. You can browse products and prices on MattressOnline.pk and place your order online. You can also contact us on WhatsApp for personal assistance.
How can I get help on WhatsApp?
Call or WhatsApp +92 314 3454545 for product selection, sizes, current prices, availability, outlet directions and delivery information.
Is home delivery free?
Free home delivery is available on eligible products and locations. Please confirm eligibility and delivery time before ordering.
Can I visit an outlet and try a mattress?
Yes. You can visit our physical outlets across Islamabad and Rawalpindi to see and try mattresses before buying. Current addresses and directions are available on our store-locations page.
What payment methods are available?
Available payment options are shown at checkout or can be confirmed with our sales team before placing your order.
Are website prices and discounts current?
We regularly update prices and promotions, but prices, discounts and availability can change. Please check the product page or confirm the latest offer through WhatsApp.
What is the replacement policy?
A 7-day replacement service is available. A PKR 2,000 pickup and delivery charge applies within Islamabad and Rawalpindi. Please contact us promptly so the applicable product conditions can be checked.
Can I exchange an old mattress?
Selected MoltyFoam replacement offers may allow customers to exchange an old mattress from any brand for a special discount. Offer availability and valuation must be confirmed before ordering.
How long does delivery take?
Delivery time depends on the product, size, stock and destination. Ready-stock items may arrive quickly, while customized sizes require additional production time.
Do you sell orthopedic or medicated mattresses?
Yes. We offer orthopedic and support-focused mattress options. These products are intended for comfort and support and are not a substitute for medical diagnosis or treatment.
What else do you sell?
Our range includes sofa beds, pillows, mattress protectors, bed sets, recliners and selected home and office furniture.
Need help choosing?
WhatsApp +92 314 3454545 for expert assistance, current prices and delivery confirmation.